Customer Service Policy

Customer Service Policy

To provide every customer with a pleasant, secure, and worry-free shopping experience, we have formulated the following customer service policies. All shopping behaviors are subject to the terms below.

1. Shipping & Delivery Policy

We offer efficient global shipping services for all orders. All products qualify for free international shipping with no shipping fees charged to customers.
Orders will be processed and shipped within 1 to 3 business days after payment confirmation. The estimated delivery time ranges from 6 to 12 business days, depending on regional logistics arrangements.
We undertake all applicable tariffs, customs duties and additional related fees during international transportation. Customers will not bear any extra charges for order delivery and customs clearance.

2. Return & Refund Policy

We support a hassle-free return service to protect customers’ shopping rights. Customers are eligible to apply for returns within 60 days of receiving their orders.
After we receive and verify the returned items in compliance with return requirements, the refund process will be initiated. The refund will be completed within 5 to 10 business days, and the funds will be returned via the original payment method.

3. Payment Currency

The unified settlement currency of our official website is United States Dollar (USD). All product prices, settlement and billing standards are based on USD.

4. Customer Support

For any product consultation, order inquiry, after-sales application and other service needs, please contact us through the dedicated channel on our Contact Us page. Our customer service team will respond and provide professional support as soon as possible.

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